Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Sterilised goods such as individually packed masks, gloves, PPE gowns or face shields cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
- Obvious signs of use, beyond factory, manufacturer and delivery adversity.
- PPE items that have been damaged upon delivery due to packing method.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: Level 1, 24 Restwell Street, Bankstown, Sydney, NSW, 2200, Australia.
To return your product, you should mail your product to: Level 1, 24 Restwell Street, Bankstown, Sydney, NSW, 2200, Australia.
You will be responsible for paying for your own shipping costs for returning your item unless informed otherwise. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Once an item has been dispatched with the courier or delivery partner, the status of delivery and or condition of package on arrival is out of control. Refunds are not applicable for items that have not arrived due to delays from the courier. However, we will attempt to reach out to resolve the issue and or assist in finding a solution.
If an item has been sent to you in replacement of a delayed or missing item, when the original product has arrived, the customer must inform HealthKlinix Australia and follow directions of return, and or if they wish to keep the item, payment be made immediately at the agreed value as indicated by the seller.