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Allied Health Receptionist, Burwood VIC

HealthKlinix Burwood

POSITION: Experienced receptionist
SALARY: Above award wages (Negotiable reflecting experience)

LOCATION: Burwood East VIC

SUMMARY: HealthKlinix Australia provides allied health services to our community. Our clinics provide a suite of services such as Osteopathy, podiatry, chiropractic, psychology and dietetics. Our practitioners work collaboratively with medical professionals to ensure the patients care and outcomes are optimised.

This position plays a vital role in supporting our health team and ensuring our patients have a professional and positive experience. You will work closely with a diverse group of health professionals and management team both locally and externally. This position requires a confident and competent individual who takes pride in their work, can work individually and part of team and thrives in a high learning environment. A high level of maturity is required and an ability to work across various business functions to a high standard.

Essential criteria:

  • Experienced allied health/medical receptionist – preferred
  • Excellent customer service and professional manner
  • Experience with a practice management software system – Nookal is preferred
  • Experience with Workcover, NDIS, DVA, medicare and health funds.
  • Excellent written and verbal communication skills
  • Competent with microsoft word, excel, outlook and PDF creator form
  • Highly organised and excellent time management
  • A friendly, positive and can-do attitude
  • Excellent attention to detail

Preferred skills:

  • Experience with Nookal
  • Sound understanding of allied health service and the ability to develop their knowledge
  • Ability to connect and engage with local businesses and community groups

Role:

  • Diary management  for all practitioners in Burwood and other locations if required
  • High level of detail and accuracy with bookings, rescheduling and payments
  • Confirming all appointments in a timely. friendly and helpful manner
  • Handling queries and complaints via phone, email, and general correspondence with a high level of professionalism
  • High level of knowledge understanding of all service offerings, products and fees
  • A friendly, welcoming and helpful disposition to all patients, referrers and staff
  • Assisting Snr Admin and management as required
  • Sound understanding and efficient co-ordination of Medicare claims, DVA, Workcover, NDIS and other third party claims as required.
  • Friendly and efficient co-operation with staff from other clinics
  • The ability to multitask and prioritise workflow
  • Performance of ad hoc reception duties and assistance for practitioners as required
  • Possibly handling event coordination, both internally and externally
  • Managing office supplies such as stationery, equipment, and furniture
  • Receiving and dispatching deliveries
  • Daily mail and banking duties
  • Attending to emails and fax in a timely and efficient manner
  • Daily cleaning and preparation of clinic rooms, reception and waiting areas
  • To actively engage in tasks that support the growth of you as an individual as well as practices growth. This can include but not limited to – marketing, networking, content creation (blogs, social media), community engagement and HealthKlinix events and promotions.
  • Assistance with external and internal events as needed
  • Actively post content on social media pages
  • Administrating training of new admin staff
  • Coordinating inductions and orientations for new staff members
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